Return Policy and Forms

Thinking of Making a Return?

We understand that sometimes a product may not be the right fit or there may be something that isn't working for you the way you expected. It's rare, but it happens. Please call usat 877-755-9353 ext 201 or 202 to let us know within the first 30 days after delivery and we will see what we can do to help resolve the problem. Give us a chance to try to resolve any issues before you decide to return the unit. If your unit just isn't working correctly, or there are problems you are encountering with operation, please call tech support at 877-755-9353 ext 207 and give us a chance to resolve it. We sincerely want to make you happy and will do our best to see that it happens.

After contacting us, and you ultimately need to send an item back, here is what you need to know:

1. You can return standard products within 30 days of delivery, provided they were bought directly from us or our website.
2. Please note that this policy excludes custom or special orders, as well as items bought through authorized Everlast dealers or other points of sale such as other websites advertising our products. Please check with your point of purchase for individual return policies that may apply. Everlast does not control or set return policies of dealers or other websites. If you did not purchase direct from us, we ask that you seek remedy direct from your original Everlast authorized point-of-sale.
3. For all non-warranty returns, a restocking fee will apply, and shipping costs (both ways) will not be refunded. The restock fee and shipping costs will be deducted from the total refund.
4. If you are returning a unit under our warranty policy within the first 30 days, please contact our Technical Support Team at 877-755-9353 ext. 207, and follow their instructions on return for warranty reasons.

Next Steps:

1. If you are not satisfied, after talking with us about the issue, and you decide within the 30 day period that the product needs to be returned, please call us to get an return authorization number.
2. Fill out the form below before you ship it back and only after you receive a return authorization number.
3. Pack and return the unit to the address provided by Everlast. Everlast will not pay packing fees under any circumstance. Talk with us about your return shipping responsibility. For non-warranty returns, you will pay the return shipping, regardless of whether it qualified for free shipping to you.
4. Refunds will be issued once the welder has been received and verified to be in like-new or nearly new condition (other than for warranty work).
5. Refunds for non-warranty returns will be issued minus the applicable restocking fee and shipping costs incurred by Everlast to ship the product to you.
6. Torches and consumables should be returned upon request, but allowances are made for normal wear and tear that is inline with what is expected out of 30 days or less useage. This "wear and tear" is covered by the restock fee. Items not provided upon request will incur additional deductions, however.
7. Keep in mind that stickers, custom modifications, custom paint work, excessive dirt/corrosion and/or any noticeable or intentional damage will disqualify the unit for return for refund.
8. Ship the unit back in a the original packaging. We suggest you keep all of your packaging for 30 days after product receipt. If the original packaging is lost or damaged, please let us know before returning the unit.
9. See our full return policy below. Download it and save it for your records.

Please note, if you do decide to return the product, and you send a product back without a 30 day return authorization number and form, you may incur additional fees and deductions from your refund. We also reserve the right to fuse your return and may return your product back to you at your expense if it isn't accompanied by an return authorization number and form.